Innovating and creating, TPBank strives to become the leading financial institution in Vietnam, leading the digital trend

Thanks to strong investment in technology and leading market trends, TPBank is trusted by more and more customers, especially young customers.

Banking digital transformation has taken place strongly in recent years following the general trend of the whole world. In line with the world trend, Vietnamese banks are also accelerating digitalization, helping users have increasingly better experiences, while helping banks themselves improve business efficiency. With a young age and a successful restructuring period, TPBank is leading the game, creating a digitalization trend with a series of pioneering products, services and technologies.

LiveBank 24/7 is a "sleepless" banking symbol born in 2016, integrating the most modern biometric security features, helping users to open accounts, open cards, withdraw/deposit cash without any hassle. No need to go to transaction office. Features of all services are deployed from instead of to the branch.

LiveBank is also known as the "technology hub" of TPBank. There, new technologies are tested. In 2020, TPBank is very confident to become one of the first banks to announce the completion of the eKYC process - electronic identification on mobile applications. Customers from that point on can open accounts and cards on the app without going to the counter. The reason for confidence is that the process has been tested and works smoothly on LiveBank.

Without stopping, TPBank continues to upgrade LiveBank to LiveBank+, and most recently deployed eCM "Digital Assistant" at transaction counters with automatic customer identification devices using identification documents and biometrics, helping Customers can transact immediately after just a few seconds of identification and authentication.

In 2018, TPBank was the first bank to use virtual assistants to answer customer questions. On the mobile platform, the TPBank Mobile application is also continuously updated and added with superior, trendy and modern features. The most prominent feature is ChatPay - money transfer on the messaging interface; Or like VoicePay, which has a regular user rate of over 90%.

Thanks to strong investment in technology and leading market trends, TPBank is trusted by more and more customers, especially young customers. To date, TPBank has over 10 million customers using its products and services. A large customer base helps TPBank's operations continuously expand. The bank has had a growth streak of 10 consecutive years. TPBank is a symbol of a Vietnamese bank in its digitalization journey, creating a breakthrough in the market, reaching out to become a financial institution thanks to a different digital transformation philosophy. Recently, Asia Banker continued to honor TPBank as the bank with the strongest foundation in Vietnam and approaching the top 20 Asian banks, surpassing many names such as Vietcombank, Techcombank, ACB...

According to analysts' assessments, TPBank's efforts, especially in technology, will certainly bring more and more new experiences to customers, helping to maintain and increase customer trust. , thereby promoting growing business activities.