Fast transactions during Tet holiday: TPBank takes the lead in creating a "digital barrier" to protect users

The Lunar New Year holiday is a time of high financial transaction volume, leading to an increased risk of sophisticated fraud. In response to this, TPBank offers proactive security solutions to help customers feel secure during this peak year-end period.

In the days leading up to Tet (Lunar New Year), people's financial transaction needs increase sharply, such as shopping and gifting to relatives. This is also the time when scams become more prevalent, targeting the haste and carelessness of users. Sometimes, just a fake phone call, a familiar text message, or a request for an "urgent" money transfer can lead many people into the trap of fraudsters. Many cases of money loss occur within minutes, before users have time to verify the information.

In this context, ensuring transaction security requires more than just warnings; it demands timely intervention solutions as soon as customers make money transfers. Sharing his thoughts on this issue, TPBank's General Director, Mr. Nguyen Hung, stated: “In reality, fraudsters have many scenarios to deceive people. However, when people go to the bank to transfer money, the bank will have measures to support them and prevent suspicious transactions. At TPBank, we currently have a system connected to the Ministry of Public Security and the State Bank of Vietnam's shared data. Thanks to this, we can identify and warn about fraudulent account numbers and prevent suspicious transactions.”

TPBank proactively prevents risks from the first point of contact

To help customers avoid unfortunate risks, TPBank has pioneered the implementation of a synchronized fraud risk warning system across all transaction channels: the TPBank app, the TPBank Biz application for corporate customers, ATMs/LiveBank, and at the counter. This feature of TPBank operates based on a direct connection with the SIMO (System for Intelligent Monitoring and Oversight) system deployed by the State Bank of Vietnam and data from the Ministry of Public Security – A05, to diversify warning sources.

As soon as a beneficiary account shows signs of risk, the TPBank system automatically activates a warning mechanism or blocks the transaction, depending on the severity. Specifically, when a customer makes a money transfer through TPBank, the system will automatically check the recipient's account information. In case of detecting unusual signs or related to fraudulent activities, a warning will appear immediately on the screen or be sent to the teller at the counter for the user to consider before continuing the transaction.

Notably, TPBank's system does not apply a rigid approach but is designed with multiple levels. For beneficiary accounts that are under monitoring or have a low risk level, customers still have the right to decide after receiving a warning. For accounts identified as high-risk, transactions through TPBank will be impossible to process, to prevent funds from being transferred in dangerous situations.

Mr. Quang Hung (36 years old, residing in Thanh Xuan Ward, Hanoi) shared that he once received a message from someone claiming to be a friend, asking him to urgently transfer money for a Tet (Lunar New Year) deposit. “Because I was in a hurry, I didn't check. But when I tried to transfer money on the TPBank app, the system displayed a warning. That's why I stopped to check and discovered it was a fraudulent account. If it weren't for this warning, I probably would have lost money due to my carelessness,” Mr. Hung shared about his experience.

Transact with peace of mind during Tet anytime, anywhere

Besides controlling external risks, TPBank has long enhanced its security experience with biometric technology – where the user themselves becomes the “password” for all transactions.

Beyond fingerprint authentication, TPBank has pioneered the application of various other methods, including facial and voice recognition, creating a new standard for digital banking – protecting customers with their unique biometric data. Furthermore, TPBank is one of the first banks to integrate with the national electronic identification platform VNeID, creating a secure, accurate, and unified dual authentication system.

The combination of biometrics and identification from the VNeID platform plays a crucial role in verifying customer identity. When registering for new services, changing information, or processing highly sensitive transactions, the combination of biometric data and VNeID authentication ensures authenticity, accuracy, and validity throughout the entire process.

Especially with ChatPay – a unique feature of TPBank – customers can conduct transactions quickly and accurately, even during peak seasons, thanks to its ability to minimize erroneous money transfers. The intuitive chat interface combined with the advanced Paste to Pay feature, which automatically extracts copied content, makes money transfers as easy and secure as sending a text message.

Ms. Thao My (32 years old, residing in Saigon Ward, Ho Chi Minh City) said: “At the end of the year, I often make urgent money transfers outside of business hours. Facial recognition gives me peace of mind because my account is securely protected, but what I like most about TPBank is the ChatPay feature. This interface allows me to easily review my transaction history as if I were viewing a document.”