Pioneering bank deploys biometric transaction authentication according to decision 2345

Right from this moment, TPBank customers can start registering biometric data, including face/fingerprint data synchronized with chip-embedded Citizen Identification Card (CCCD) information, for use. in authenticating high-value transactions through TPBank App and the Bank's transaction points.

This is a quick and necessary step by TPBank with the goal of ensuring a convenient and continuous experience on digital platforms as well as enhancing security and protecting customers in money transfer transactions, meeting the Decision 2345 of the State Bank (SBV) officially takes effect from July 1.

Deploy early to better protect customers

Decision 2345 of the State Bank requires online money transfer transactions or e-wallet deposits with high value over 10 million VND/time, or exceeding 20 million VND/day, bill payments over 100 million VND must be authenticated by biometrics that match the biometric data stored in the chip of the CCCD card from July 1, 2024. This is one of the solutions to ensure safety and advanced authentication needed at a time when fraud and fraudulent transactions show signs of increasing sharply, and is also considered a leverage to motivate banks to quickly Quickly deploy solutions applying AI technology related to biometric identification, to comply and simplify the customer identification process.

Possessing a large young customer base that favors new digital experiences with over 97% of transactions performed on digital platforms, TPBank clearly recognizes the urgency of implementing Decision 2345 to protect customers when Online Trading. Pioneering in synchronizing solutions, since March 2024, 100% of TPBank employees have updated and used biometric data in authenticating money transfer and payment transactions, to ensure business operations. Operate and authenticate accurately and stably before officially deploying to more than 12 million Bank customers. No need to wait until July 1, right from this moment, TPBank customers can register biometric data (updated face, fingerprint) to use in authenticating high-value transactions. The early implementation of biometric transaction authentication before the new regulations take effect not only quickly enhances customer security but also helps customers be proactive in registration time, avoiding overload. Register for identification before the effective date.

Transferring money via bank account is the main transaction channel in daily activities and at the store. Ms. Mai Thanh, currently a shop owner in Ho Chi Minh City, feels very happy with this information. "Fraudulent tricks are becoming more and more sophisticated now, so when you know that you can go to LiveBank 24/7 right at the apartment lobby to register immediately, the extra step of face authentication is safer, so you have to do it quickly for peace of mind, especially with commodity transactions with large amounts of money" - Ms. Mai happily shared.

Diverse registration channels with many advantages from digital banking channels

Biometric technology for convenient identification, authentication and security has been present at TPBank for many years. The consistency in development strategy based on advanced technology platforms in parallel with future application trends has helped millions of TPBank customers not encounter any obstacles in cross-channel transactions from the counter. transactions to digital channels. Furthermore, the superior advantages of biometrics also enhance the experience of digital products and services when customers need to transfer money, open an account, open a card, deposit savings, etc. on the TPBank App or when making transactions at LiveBank 24/7 automatic banking also requires only a few seconds of authentication without the need to carry any documents, ensuring safe, fast and convenient transactions.

Implementing Decision 2345 of the State Bank, TPBank customers can easily update their biometric data anywhere because there are 3 forms for customers to choose from: TPBank App, nearly 500 automatic transaction points. LiveBank 24/7 and more than 100 TPBank transaction counters nationwide. It only takes about 3 minutes for customers to register for the first time and each transaction that needs to be authenticated only takes more time equivalent to a "blink of an eye". An advanced layer of protection has been set up for customer transactions. add security. If you choose TPBank App as the channel to update information, customers only need to update the latest version, log in to the app, select "Update face" on the home page or in the "Settings" section and follow the instructions. Or customers can also bring their ID card to the nearest LiveBank 24/7 transaction point, select "Update CCCD, face" right on the main screen or go to TPBank branches/transaction offices to receive guidance from staff.
After nearly 7 years of presence in all urban areas, the TPBank LiveBank 24/7 network is increasingly proving to be a particularly outstanding transaction channel. Customers can register biometric information even when the branch is closed. Traditional bank branches have passed their trading hours. With state-of-the-art transaction points that are always lit day or night, weekends or holidays, TPBank customers can easily perform biometric registration quickly and easily.

With the orientation of using technology as a lever to make breakthroughs in the financial industry and bring the most convenience to customers, TPBank has created unique and modern products that are well received and favored by customers. Use TPBank as the main bank for daily transactions. This is also TPBank's unique and characteristic strategy, helping the number of its customers increase by 8.6 million accounts in just 3 years after the pandemic, bringing the total number to 12 million accounts by the end of 2023.

A representative of TPBank shared: "Smooth transactions and ensuring absolute safety are always the top priorities given by TPBank. We expect and believe that the implementation of Decision 2345 of the State Bank will be one of the important authentication measures contributing to the safety of customer deposits in the banking system."

With innovative, market-leading digital solutions, TPBank's products and services are always well received and positively evaluated by customers. Recently, at the 2024 Sao Khue Award and Honor Ceremony, TPBank excelled in making its name in 3 areas: Digital Banking, Innovation and Solutions to promote digital access thanks to continuous innovation efforts. making a practical contribution to the digital life of millions of Vietnamese customers. TPBank has also just joined Backbase - a technology company providing the world's leading interactive banking platform - to receive the "Best multi-channel digital customer experience solution" award at The Digital CX Awards 2024.