The number of new customers and credit cards opened by TPBank increased

At the report serving the annual general meeting of shareholders, TPBank's Board of Directors announced the outstanding imprints in the business activities of this bank.

Specifically, the bank added 3.7 million new customers in 2022, bringing the total number of individual customers to 8.5 million using payment accounts, equivalent to 60% growth.

This achievement comes from synchronously approaching multi-channel and multi-force customers, effectively supporting on the eKYC technology platform and connecting ecosystem. Technology also doubles the capacity to serve customers transacting at the same time at any time of the day across all transaction channels of TPBank.

In 2022, TPBank will increase the total number of branches/transaction offices to over 120 points. Nearly 30 new transaction points come into operation in a year is also a record speed in the history of the bank.

With a sharp and prominent brand image and the "5-star counter" standard, Branches/Transaction Offices have always been the foundation for the Bank to "glow purple" across the country, strengthen its capacity and quality service directly to individual customers and local businesses.

In 2022, TPBank has launched LiveBank+ 24/7 - the first "convenience bank" in Vietnam, affirming the name of a pioneering and innovative bank by launching the first "convenience bank" in Vietnam. Nam – LiveBank+ 24/7.

In addition to banking, customers coming to LiveBank+ can also use other automated services such as storage, rental of backup batteries, vending machines for refreshments and snacks, free wifi, etc. With the new step of LiveBank, TPBank has once again erased the gap between financial and banking services and convenient experiences for customers, always being a bank for the lifestyle of Vietnamese people.

In 2022, TPBank's credit card business also boomed with sales doubling thanks to pioneering innovative product applications. Specifically, the number of newly opened credit cards reached 1.2 million cards - 2.5 times the total number of cards issued in 2021. TPBank is the most successful bank in the market in 2022 with credit card products received. immediately - applying AI & Big Data technology in scoring and granting credit lines completely automatically and online to customers. Card transaction sales doubled - reaching more than VND 27,000 billion - and active card rates were also twice the market average.

In addition, digital financial services TPBank DICO leads the market for prepaid loans. After only 1 year of operation, TPBank has more than 1.1 million customers who regularly use and prefer this service. Particularly, the product lines of cash loans and installment purchases through cooperation with Vietnam Post (VNPost) have helped nearly 25% of customers in remote areas never have access to TPBank's main products. , bringing TPBank to the No. 1 position in the market in terms of prepaid loans.

In 2022, TPBank also continuously received 30 top quality and prestigious awards and "reached the top" of prestigious domestic and foreign rankings in terms of scale, operational efficiency, digital transformation and products- banking services such as Vietnam Report (VNR500), Forbes Vietnam, Vietnam Software Association, The Asian Banker, The Asset,...

The Asian Banker has ranked TPBank for the first time in the highest ranking in Vietnam, in the list of "The Strongest Bank" and ranked 61st in the Asia-Pacific region.