TPBank LiveBank 24/7 pioneers integration with the Digital Citizen Service Station: One destination – Multiple conveniences

The 24/7 LiveBank model, integrated with the Digital Citizen Service Center, not only helps people address multiple essential needs simultaneously in a quick and convenient manner, but also demonstrates the close cooperation between TPBank and the Department of Administrative Management of Social Order (C06) – Ministry of Public Security in promoting national digital transformation.

TPBank recently collaborated with GoTrust – a technology unit under C06, Ministry of Public Security, specializing in developing electronic identification solutions, digital authentication, and public service infrastructure – to deploy a Digital Citizen Service Center integrated with the 24/7 LiveBank model. This model marks a pioneering step in directly connecting digital banking services with the public service system, aiming for an interconnected, convenient, and citizen-centric digital ecosystem.

Seamless Digital Experience – Where public and financial services are connected

Essential services – from administrative procedures and financial transactions to public utilities – are being restructured to be simpler and more accessible. Deployed directly in residential areas, the Digital Citizen Service Center, when integrated with LiveBank 24/7, becomes a multi-functional transaction point operating continuously, allowing citizens to handle multiple needs with a single access. From submitting applications, paying fees, checking the progress of administrative procedures, to opening accounts, issuing bank cards, or conducting financial transactions outside of business hours, the entire experience is seamlessly connected at a single point.

Simultaneously, daily life utilities such as paying electricity, water, and internet bills, registering for telecommunications services, insurance, measuring basic health indicators, and connecting to remote medical consultations are also integrated. The entire process is authenticated using chip-embedded ID cards, VNeID, and biometric technology, ensuring safety and security while simplifying operations for users.

The highlight of the model lies in its ability to connect essential services within a unified ecosystem, saving citizens time and travel costs and reducing the need to interact with multiple different parties. 24/7 operation also provides significant flexibility, especially for busy individuals or those who have difficulty scheduling time during business hours.

From a digital banking platform to an interconnected digital citizen infrastructure

The combination of LiveBank 24/7 and the Digital Citizen Station simultaneously demonstrates a shift in TPBank's role from a digital bank providing financial services to participating in building digital infrastructure to serve citizens. With a technology platform proven over many years, LiveBank 24/7 becomes a crucial link in this ecosystem, where technology is designed to operate in the background, providing a seamless and natural user experience.

This also marks a continuation of TPBank's journey in collaborating with C06 – the Ministry of Public Security – in deploying solutions applying citizen data and electronic identification to the banking sector. Previously, TPBank was one of the pioneers in connecting with the National Population Database, implementing authentication using chip-embedded citizen identification cards, integrating VNeID into transactions, and promoting digital signatures in many service processes. These platforms contribute to creating data interoperability between banks and the public sector, thereby improving operational efficiency and the experience of citizens.

From a management perspective, the integrated LiveBank 24/7 Digital Citizen Service Station model contributes to reducing the workload of the one-stop service center, standardizing processing procedures, and increasing transparency in the provision of public services. It also supports the formation of a continuous digital data stream serving operational management and policy planning.

In the future, TPBank will continue to cooperate with C06 and relevant partners to expand the model to major cities and residential areas, while adding new features linked to the digital citizen ecosystem. This direction not only brings public and digital financial services closer to the people but also affirms the increasingly prominent role of banks in accompanying the Government in creating a modern digital infrastructure that practically serves social life.