TPBank exceeded the target according to the digital transformation plan of the State Bank

At the recent High-Level Forum on Banking Industry Digital Transformation, TPBank continued to make an impression with many roles and experience sharing of a successful digital transformation bank with many outstanding achievements.

Under the guidance of the Central Economic Commission together with the State Bank of Vietnam, this year's High-Level Forum on Digital Transformation has chosen the theme: "The banking industry is proactive and pioneers in participating in the Revolution. 4th Industrial Network”. With outstanding achievements and bright faces in the banking industry's digital transformation - TPBank continues to represent the private commercial banking sector to share its experience. When introducing TPBank, Deputy Governor of Bank of Vietnam, Mr. Nguyen Kim Anh praised TPBank's efforts, efficient operation and speed of modernization and digital transformation in recent years.

Mr. Nguyen Kim Anh, SBV's deputy governor, praised TPBank's digital transformation speed

Up to now, at TPBank, 97% of customer transactions are done through digital channels, 90% of banking operations allow customers to perform completely on digital channels, 90% of credit records processed and stored in a digital environment, 90% of paper records are reduced, more than 500 business processes are automated and more than 450 robots are operating across the line.

To be able to do this, Mr. Nguyen Hung, General Director of TPBank revealed: “Besides process and technology, we change the mindset of people involved in digital transformation. That is the key to successful digital transformation. All staff members are involved in this process, each individual in the bank is a factor in launching digital transformation initiatives. They are experts, the best in their field, understand the problem and need a solution.”

Mr. Nguyen Hung, CEO of TPBank shared about the achievements that TPBank has achieved in recent years

Promoting digital innovation is the responsibility of each individual. All TPBank individuals, including senior leaders to employees, have a KPI section on digital innovation depending on their level. TPBank implements these KPIs as a business implementation with KPIs assessed monthly, monitoring implementation and investment efficiency closely. This puts great pressure on the units, but it is also the driving force to promote the application of new technologies, increase efficiency, reduce costs as well as help create new products and services quickly. synchronized. “TPBank aims to transform from the smallest jobs but bring high efficiency, instead of investing in rampant, unclear and time-consuming activities that are not effective,” emphasized Mr. Hung.

The spirit of "digital innovation" quickly spread to the whole bank and created strong waves in process improvement and work efficiency. In 2021 alone, thousands of proposals were received in all operations, processes, products and services of TPBank, and many initiatives were successfully implemented and applied. In addition to the financial benefits quantified up to hundreds of billions of dong, the proposals also bring non-financial benefits such as: Reducing/reducing risks, increasing customer satisfaction, ensuring compliance. When thinking is shifted, the approach to banking processes is also completely changed. A series of processes have been improved, shortening time and providing a good experience for customers: such as opening a card to get it right after just a few minutes; opening an account and using it right away can be done anywhere with just a smartphone and only takes 5 minutes; or the application of Automatic Robot with AI in the process of processing tax invoices, helps TPBank to optimize its operation, freeing up to 70% of human resources and 50% of costs in looking up and processing Tax Invoices for businesses. industry and customers. The comprehensive and synchronous implementation of digital innovation, combined with the change in thinking and awareness, has made TPBank achieve many achievements, and at the same time become a bank of the digital era, a pioneer, Leading the way, making a difference in the customer experience.

TPBank is also the first bank in Vietnam to obtain ISO 22301 certificate on business continuity management. This is an important certificate of business management system, a very high and important international standard, helping to ensure the continuous operation of the bank as well as giving customers peace of mind when using the services provided by the bank. supplies, especially in the digital environment.

Smart Banking guests experience the features of LiveBank+ at the exhibition

Also within the framework of the program, TPBank's booth had the opportunity to show off the personal and unique features in the latest collection on TPBank Mobile application and let customers experience the convenient space with LiveBank+ 24 /7. Applications with vibrant, youthful colors, especially bold personal impressions have attracted the attention of many customers.