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News

Bank staff promptly prevented customers from being scammed

24/07/2024

Realizing that a customer came to transfer money to another account with many unusual points, specialist Vu Thi Luong - a staff of Tien Phong Bank tried to delay, and at the same time coordinated with the police to promptly prevent the fraud, protecting the customer's assets.

The incident occurred on the afternoon of June 26, customer Nguyen Thi C. (born in 1943) came to the TPBank Ho Guom transaction counter and requested to transfer 200 million VND to her son's account. During the conversation, Ms. C showed many unusual signs such as anxiety, trembling and not giving clear information. Specialist Vu Thi Luong - a TPBank staff reassured the customer to calm down, and at the same time asked the customer about the danger of carrying a cash book when the customer was old and without a family member to accompany her. After a while of tactful questioning, Mrs. C said that her son told her to send money to that account, even though the customer had previously shared that she was near her son.

Noticing unusual signs, the specialist gave the reason that if the money was transferred at the counter, there would be a transfer fee so that the customer would call the subject back (introducing himself as Son) and turned on the speakerphone so that the specialist could grasp the information. The subject on the phone spoke with a southern accent, sounded very young, and continuously pressured the customer to send money, calling her mother and addressing her as child, but the customer's answers were inconsistent, sometimes calling her aunt and niece, sometimes calling her child and addressing her as mother.

With previous knowledge and experience, specialist Vu Thi Luong speculated that Mrs. C was being taken advantage of by a scammer. After analyzing a few similar cases for the customer, Ms. C shared that the caller was not her son, the subject claimed to be a police officer, threatening to force the customer to comply or else he would be brought to justice because the customer and his family were involved in a scam in the South. To protect his family and himself, the customer took his savings and transferred them.

At this time, the specialist reported to his superiors and called the Ward Police Officer to report the incident. When the Ward Police officers arrived and explained, Ms. C truly understood that she had been scammed by the subject. The police officers took Ms. C to the headquarters to provide more information, support the investigation, prevent similar scams, and take the customer home to discuss the matter with relatives, raising vigilance.

Specialist Vu Thi Luong - Tien Phong Bank was awarded a certificate of merit by Hoan Kiem District Police at the 6-month review conference on the situation and results of coordination in propaganda, prevention and combating high-tech crimes in Hoan Kiem District.

Currently, high-tech fraud cases via the internet, over the phone, especially against the elderly, are increasing. The bank always recommends that customers need to be vigilant and increase security for their personal accounts. When there are signs of suspicion, customers need to be cautious, calm in the face of threatening and intimidating information, firmly refuse to work over the phone and coordinate with the bank and relevant agencies to promptly prevent fraudulent acts.

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