If you haven’t get a satisfactory answer, contact the Customer Service Center of TienPhong Bank at 1800 58 58 85 | (84 4) 37 683 683
We are always at your service!
If you want to make a bank transfer but not know any transaction office nearby, there are two options: - Search for the information about the nearest transaction office on TPBank’s website /lien-he/ or call Customer Service Center. Then you can come to the transaction office to make a bank transfer - Make a bank transfer directly via TPBank’s Internet Banking (https://ebank.tpb.vn/) or Mobile Banking
TPBank’s Customer Service Center is a service that answers enquiries and provides solutions for customers in each particular case, as well as handles emergencies including stolen cards, lost accounts... With TPBank, you can contact the Customer Service Center via telephone, email, live chat or make an appointment for a transaction with the Bank in person.
For details, log on to /lien-he/ For support, contact our 24/7 hotline: 1800 58 58 85 | (84 4) 37 683 683
Documents sent by fax can be accepted on a case-by-case basis. However, documents sent by fax cannot replace or be accepted in case of important documents required for transactions such as ID card/passport, property ownership certificate...
Normally, as soon as the account opening procedure has been completed, your account is immediately activated. In case your account is not activated after the process, contact the Bank for support.
With the application of the latest and most secured technology, your account is always protected and secured at TPBank.
Currently at TPBank, beside VND accounts, you can open USD accounts with the minimum deposit of $10.
To close your account at TPBank, go to any transaction office of the bank to complete the process. After the process, you will receive the entire deposit in your account or transfer it to another account at TPBank (free of charge), or transfer it to an account at another bank (fees applied).
Currently, changing the name of account holder (also ID card/passport number) is not applicable at TPBank.
To make an appointment at a transaction office of TPBank, there are two options: - Contact the Customer Service Center, or the receptionist at the bank’s transaction office. - Make an appointment online at /vn/lien-he/
If you make an online appointment via TPBank’s website, the information will be processed and the staff at TPBank will check and arrange the appointment. Your appointment has been confirmed when a text message or email is sent to you for reconfirmation.
To cancel an appointment with TPBank, contact Customer Service Center or the receptionist at the transaction office where you made the appointment.
Live chat is an online support tool that TPBank directly provides to customers via Internet at /vn/lien-he/ With this tool, after you have provided your name and email address, your questions will be answered promptly in the online Q&A window.
TPBank commits to keep the information you provide on Live Chat confidential. The information is only disclosed to a third party as required by the competent authorities and according to the laws of the Socialist Republic of Vietnam. TPBank uses the information provided by customers only to support, consult and provide guidance on its products and services.
In case the system fails to automatically connect Live chat with a consultant, there may be a technical error to the website or Internet connection. In case of emergency, contact our 24/7 hotline 1800 58 58 85 | (84 4)37 683 683.
For a transaction at TPBank, a valid ID card/passport is required, and depending on each type of transaction, other relevant documents.
To prove the authenticity of your documents, during transactions at TPBank, you can submit documents in the form of notarized copies, or copies attached with the original documents so that the bank tellers can check their authenticity.
Photocopied documents are accepted for transactions at TPBank provided that customers show the original documents to the bank tellers for authentication.